Bad quality
Josh5545592
7/27/2026
Have had this fridge in a new build condo for about 5 years. The refrigerator leaks beneath the produce bin. I™™ve cleaned the plug (red tag) thoroughly and to no avail. The water beneath the crisper froze and taking the crisper out to open the drawer resulted in it breaking. I™™m not surprised that the part costs $180 to replace because i™™m sure that this happens often.
Model: KBBX104EPA
Originally posted on Kitchenaid.com
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WATER LEAKS, FRIDGE FREEZES
PamelaCap
6/29/2026
Fridge leaks water underneath the produce bin. I removed the red plastic tag from the back wall and thoroughly cleaned the port there™"no improvement. I have to keep a kitchen towel under the bin to mop up the water daily. Food in the fridge was half frozen, so things like cucumbers and berries had to be thrown out. I've set the fridge temp to the highest, Cold, and same with the freezer. Other tenants in my condo building report similar issues, especially with the water accumulation.
Other reviews don't give me much hope for an effective repair, and I'd have to go through my landlord. Can't believe the current MSRP for this lemon is $3,649! I can only imagine the millions of dollars in contracts Whirlpool has with developers for full suites of appliances. The company needs to do better.
Originally posted on Kitchenaid.com
Refrigerator stopped working
Ivy310
8/21/2025
The fridge stopped working properly 5 months ago.
First the freezer didn™™t work. After repair, the freezer worked, but the fresh food section didn™™t work right after the repair. I paid more than $400 for the labor costs to a certified company. They revisited and changed parts, the fridge still doesn™™t work.
5 months have passed, appointments, waiting, disappointment, frustration.
Originally posted on Kitchenaid.com
Refrigerator stopped working
Ivy310
8/20/2025
The refrigerator stopped working within two years' service. From April 3 up to today, August 20, the certified company assigned technicians to visit for a couple of times. They ordered parts, changed valve, motherboard, coolant, etc., the machine still doesn't function. During these 5 months, we spent a lot of time to make appointments, to wait for the visits, we still don't have it work.
Originally posted on Kitchenaid.com
Bad quality!
Ethanyang
7/24/2024
New fridge has down twice so far, even technician cannot find out what the real problem is. And the warranty is for repair only, not exchange/refund. Tenant mad at it as she has done twice to clear all rotten food and clean the fridge.
Originally posted on Kitchenaid.com
After 15 months it stopped working...
Jayson159
11/19/2022
I moved to my new condo last August. The KBBX104epa fridge stopped working. I made an appointment with the kitchenaid authorized repairing company and a technician from the company was sent to repair my fridge on Nov. 5. He changed the compressor. But the fridge stopped working on the second day(Nov. 6). I called the repairing company again. They just let me to talk to whirlpool customer service to report first. And an appointment was made through the whirlpool customer service on Nov. 12th. But no one to showed up on Nov. 12. I called the repairing company to complain, and they booked and confirmed through the phone for an appointment today(Nov. 16th) afternoon. At 1pm, I called the company to see if someone was coming, then I was told the technician was not confirmed for the appointment. They asked me to wait for their call to let me when the appointment will be.
After 3 weeks, I am still waiting for the second appointment to fix the unfixed work from the first one.
I am disappointed with the qualify of the fridge, but the customer service of the repairing company is the most disappointed.
Originally posted on Kitchenaid.com
Too much Condensation
Ren898
5/28/2022
It™™s been 18months we are using this refrigerator, lately it has started heavy condensation on the back wall of the refrigerator section, I have to break the ice and clean it every 2 weeks.. too much work..
We don™™t often open the fridge frequently , no humidifier running in our home, air vents are open and there is space™¦
it broke right when the warranty period expired™¦
Originally posted on Kitchenaid.com
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In less than 14 months broken
Raincity604
1/15/2021
In the last 14 months needed to get 3 replacement drawers and the liner also is crackled from my understanding the condenser and the liner did not have enuff room when assembled or something like that very very poor quality
As you can see have had 3 drawers now and still all them broken in the complex I live in alot of units are having same drawers problem in the frezzer think this is a known problem
Also have tryed talking to customers service about the cracking of the back fridge as it's under the 5 year warranty for the liners but to fix it is a patch that been waiting over 2 months for and also would not fix the Main problem with the condenser
Originally posted on Kitchenaid.com
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